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How an Argentine company managed to speed up the wait for mechanical assistance

How an Argentine company managed to speed up the wait for mechanical assistance

An Argentinian company found a solution to the problem of waiting for towing services and mechanical assistance (Credit: Prensa Libra)
An Argentinian company found a solution to the problem of waiting for towing services and mechanical assistance (Credit: Prensa Libra)

Call in mechanical assistance because of the inconvenience of the car or motorcycle usually leads to something else big problem. Complaints from users through social media due to delays or even lack of response.

That’s why it is Libra Insurance Company decided to look for another solution to the issue: stop outsourcing services y create a MoveOnan intermediary-free company that is already operating throughout the country.

the signature itself analyzed the first results and found it so far the waiting time by users dropped by 80%and in nothing went over an hour and a half.

“In Libra, we have decided to take the bull by the horns. We understood that We cannot outsource the importance of mechanical assistance services to third parties, because it is one of the moments of truth of our work. The insured expects to receive a timely response and it wasn’t happening. Our principle is to transform, mark our industry and do things differentlythat’s why we created Continue”said Gabriel Bussola, president of Libra Seguros.

The company itself analyzed the initial results and found that so far user waiting times have been reduced by 80% and in no case has it exceeded an hour and a half (Credit: Libra Press)
The company itself analyzed the initial results and found that so far user waiting times have been reduced by 80% and in no case has it exceeded an hour and a half (Credit: Libra Press)

In this way, policyholders can call for help Through WhatsApp, from the website or call center, without experiencing a change in the cost of the policy. “With a sense of service excellence and based on significant shareholder investment, we have developed Continue, own company that provides mechanical assistance and towing services throughout the country. Through Continueservice providers are part of a new business model that will help us meet the expectations of our customers,” he explained John Ignatius Perucchimanager Scale.

“We are reducing waiting times significantly, we offer units in immaculate condition and providers with a profile and service capacity.” We count on this transformation. We know that this action will bear fruit and will have a positive impact on our current policyholders and also on potential ones.“, explained Nahuel Castelli, CEO of MoveON.

Other innovative projects are Orange timemethod with nationwide coverage that allows pay car insurance according to time of use; which allows a savings up to 60 percent.

The insured shall only install a measuring device in their car, which connected to the Libra program allows monitor consumption in hours. Thus, if you use less than 80 hours per month of get a discountbut if it exceeds that, you will have to pay the standard insurance premium.

Another innovation of the company is that it has moved its offices to an old mansion in the Belgrano neighborhood, Casa Libra (Credit: Prensa Libra)
Another innovation of the company is that it has moved its offices to an old mansion in the Belgrano neighborhood, Casa Libra (Credit: Prensa Libra)

“Regarding all risks, through Orange Time the insured can have more coverage at the price of a full third partywhere the savings in usage time make up for the difference in tariff,” said Fernando Alvarez, the company’s business manager.

In addition, Libra offers EcoMobileinsurance for bicycles and skateboardsanother for crypto mining equipment and Multiple RCintended for deal with unexpected situations which can occur daily in society -such as accidents of guests at home or pets biting third parties-.

Another innovation of the company is to have moved its offices to an old mansion in the Belgrano district, The weighing house. In this workspaceCreativity is offered to promote creativity and a sense of belonging among employees personal development talks, art workshops and even cooking classes.

For more information, you can visit the website Scale.


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